Service

We partner with our clients to provide solutions and support to meet and exceed and their company goals.

Light bulb in idea cloudThe word CREATE on a white backgroundComputer monitor on desk, showing progress

Below are some high-level technology services where we provide value to our clients:

Business Analysis
While there is a distinction between Business Analysis and Systems Analysis, the terms are often used interchangeably. The key is that it’s hard to distinguish which type of analysis is required to meet the businesses needs.

We work with our clients to evaluate the end to end processes of the business. So the distinction is irrelevant to our clients. We will define the opportunities to refine or enhance business processes and/or the systems associated with the desired solution.

Defining repeatable processes and systems to support those processes and the business are critical to your overall success and growth potential.

CRM
Dynamics CRM enables companies to market smarter, sell effectively and productively, and care everywhere. It provides social insights, business intelligence, and productivity. We can deliver Microsoft Dynamics CRM in the cloud, on-premises, or with a hybrid combination.

Think about the last time you had an exceptional customer experience… what was it that made the experience so good? Now ask yourself if your business is setup to provide the same level of service. If not, maybe we should talk about the benefits of Dynamics CRM. Whether you are looking for process automation, sales pipeline information, Customer Service call volumes, marketing or financial insights Dynamics CRM is likely the solution that you are looking for.

Project Management

“If you fail to plan, you are planning to fail.” (Benjamin Franklin)

Does your business have a need? Can you define what the need is?

If you answered “Yes” to the questions above you are headed in the right direction. Now all that you need is someone to identify the requirements, identify possible solutions, present the options, obtain the approval of stakeholders, manage the project, test the solution, implement the solution and verify success.

The next questions are, “Do you have time to perform the activities above? Do you have the expertise to perform the activities above?”

If you answered “No” to either of the questions above, contact us now so that we can provide you with the assistance that you need to successfully complete your project.

Systems Analysis
While there is a distinction between Business Analysis and Systems Analysis, the terms are often used interchangeably. The key is that it’s hard to distinguish which type of analysis is required to meet the businesses needs.

We work with our clients to evaluate the end to end processes of the business. So the distinction is irrelevant to our clients. We will define the opportunities to refine or enhance business processes and/or the systems associated with the desired solution.

Defining repeatable processes and systems to support those processes and the business are critical to your overall success and growth potential.

Technology Services & Consulting

This page could have simply been titled “Consulting”

We believe in utilizing technology only when technology is required. There are times when technology can reduce the manual effort(s) associated with repeatable business process. There are also times when you simply need technology to complete a task. Rather than focusing on the term that we use, let’s start with what the business does and what the business needs, then we will move you forward from there.

Our “Consulting” engagements start with an overview of the business and a detailed explanation of the business need(s) and any processes associated with the need(s). Our staff will then identify opportunities for improvement in processes as well as technology. We present the business with the best options based on our expertise and experience along with our recommendation. At this point the business should have everything that it needs to make the best decision on how to move forward.

Do you have more urgent technology services needs?

If you are considering purchasing software, hardware, vendor or technology services or even a platform and have concerns about your decision… It is highly recommended that you consult with us or another technology services company as soon as possible. Making the right decision for your business now is much less expensive than transitioning systems later.

Website Development
We do more than website development…

Website Consulting

– We will assist you with identifying the right platform/technology to meet your needs.

Design

– Every website should begin with the User Experience as the #1 priority.

Development

– Do you have a need to extend the functionality of your website? Or do you need custom development to achieve the goals that you have for your website?

Hosting

– The right hosting provider is critical to capitalize on the investment that you have made in your website and deliver on the user experience that your customers want and deserve.

Maintenance/Support

– Whether you have a fully custom website, or you are utilizing a CMS we can provide the maintenance/support that you need to keep your site working for you!

Analytics & SEO

– Is your website reaching your intended audience? Analytics are key to identifying who is hitting the site, how often, how long and what content are they viewing. Once this information is obtained SEO is important to to get your website in front of the customers that you are looking for.

Change Control

– Do you maintain a large code base, or require more structured deployment processes? Change Control provides a defined step-by-step process to update your website, along with a repository of the website code.

We work with several Content Management Systems such as Sitecore, WordPress, Drupal and others. Content Management Systems provide our clients with the ability to manage the pages and content on their website.